What is it like to work with a hassle free supplier?
Published - 4th Apr, 2018
Do you want a hassle-free relationship with your supplier?
As you may or may or may not know, we pride ourselves on aiming to be a personal and hassle-free supplier to our customers. Quality customer service is engraved in our company ethos. Building and maintaining long-lasting relationships with our customers is very important to us.
So here are 4 things that come with working with a supplier which always tries to go the extra mile.
Having a supplier be open and honest with you can be a huge benefit. Here at Sharon Lee, our core values and overall ethos as a company is on full display – we sell high-quality headwear and are industry experts. Whatever you’re aiming to achieve, our team will give you the very best solutions that their experience has provided them with, whether this results in one or five options.
From time to time, problems will occur throughout the order process. Whether at the sampling stage, during manufacture, or with delivery, not everything will run to plan A. Our account managers are dedicated to finding the solutions to whatever the universe may throw at us!
Audits and Testing
If you’re worried about products not meeting yours, or more importantly your customer’s ethical needs, then audits and accreditations are a great way to distinguish those who are genuinely ethical.
This is an important area and many big and successful companies such as Disney have whole departments dedicated to Audits and Testing. We at Sharon Lee are fully SMETA audited and our products are all REACH compliant. Madeira (our thread supplier) are also OKITEX approved. If ethics and testing are important to you and your customers, then you’ll certainly find Sharon Lee a hassle-free supplier.
Dedicated Account Managers
Our Sales Team are dedicated to giving you the best possible level of service. Hollie, Aimee and Liam are the first line of contact and can focus on your order completely thanks to the administration and documentation completed by Debbie (our Sales Processor). Generally, you will only be dealing with one account manager but it is important to note that Danny, our Sales Director is available to discuss any out of the ordinary occurrence that might happen.
We believe that having a good structure to our sales and customer service team and having the right people in the right jobs is vital. We understand that enquiries need to be dealt with quickly, creatively, and without hassle. Aimee, Hollie and Liam are in place to do exactly this. Equally, orders need to be on time, correct and hassle-free. Debbie takes all of the details from the Salesperson and makes sure this happens.
A Final Thought
So no matter how big or small your order is, if you work with a hassle-free supplier (like we hope you find Sharon Lee) you will have complete transparency, solutions to any problems which occur, ethical products, audited factories and a dedicated team giving you the attention you deserve.
Whatever the weather this winter, we have a great range of Promotional and Retail quality headwear to keep your client’s head warm, and better still we have created a PLAIN label catalogue ready for you to download and send to your clients – totally FREE of charge.
For more information about any of the above please contact the sales team on 01376 560380 / firstname.lastname@example.org
For a better insight into all the changes that have happened at Sharon Lee last year, head over to our recent blog – A FULL RECAP OF EVERYTHING WE HAVE INTRODUCED IN 2017