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100% Satisfaction Guarantee
At Sharon Lee we are dedicated to offering all of our customers the best service Period.
Our Guarantee to you
- Any order placed with us will be delivered to you, exactly as specified.
- If we are unable to meet these requirements you will be made aware immediately.
- Your order will be delivered at an agreed time.
- If we are unable to meet this agreed date for any reason you will be informed with plenty of time, and we will do everything in our powers to get your order to you as quickly as possible.
- All enquires which are placed with us will be treated with the upmost importance. We know how important it is to have the right information to hand and we will come back to you within 24 hours.
On top of this we have a number of standards which we work to
- You will always be treated courteously, with respect and in a friendly, professional manner.
- We will never promise you something we cannot deliver.
- You can be sure that when you deal with us you will be working with an experienced, dedicated team.
- We will always listen to your needs over and above our needs.
- We are always open to suggestions from our clients. Your feedback is what makes us better.
- We want to offer you a one stop shop for all your headwear needs. From your initial enquiry, artwork, sampling and delivery, we will do everything so you don’t have to.
- We will always have a standard range of caps available in good quantities ready for immediate delivery (plain stock if ordered before 3.30pm will be delivered next day)
- As a client to us, you can expect an open communication of new products, services and changes.
- If we are unable to help with your enquiry we will always recommend alternative suppliers.
- We will always supply the most up to date sales literature, in the form of downloadable price lists, branded catalogues, trade catalogues, all you need to do is ask.
- We will always make you feel like our number one customer, no matter how big or small an order or enquiry you may place. If you feel that we have not lived up to our commitments in any way, please let us know and we will be happy to offer a 10% Discount on your next order*.
*(subject to our standard terms and conditions)
Mission Statement
Sharon Lee’s mission is to achieve continued growth and market awareness within the promotional and corporate headwear industry, setting high standards of innovation and design within our ranges.
In pursuing this mission, we will deliver to our client’s product which is on budget, on time and most importantly to our client’s specification and requirement
Sharon Lee at all times will act responsibly when sourcing our products, giving both our clients and our staff peace of mind that we will deliver to the highest standards available.
Our innovation is standard.
Who we are
Sharon Lee have been pioneers and innovators of promotional and corporate headwear since 1947
Established in Braintree, Essex, we provide a standard, held in stock, service with ability to create bespoke, promotional items, of almost any type of headwear or accessory you may require.
As well as our own factory in China, we have over 30 years experience importing from all over the globe. Our links within in China and the Middle East have been built up over many years and are some of the most reliable in the industry.
What we do
Innovation as standard
We provide innovation as standard. Whatever product you're looking for, we can supply the most outstanding, dynamic and well produced headwear and accessories in the UK. We can incorporate innovative fashion and trend led design into all areas of corporate and promotional merchandise.
How we do it
Through our unique relationship with partners in the China and the Middle East we can fulfil almost any order.
Our headwear factory alone has a 2.5 million capacity every month and stocks 1.8 million yards of fabric to ensure constancy of dye throughout batches. Our working practices in the Far East comply with the required Standards and the employees work in state of the art factories that are modern, well ventilated and use the most advanced machinery.
The factory use 60x20 head embroidery machines and 8x8 head sample embroidery machines and 16 sets of blocking machines using the latest Korean technology.
Our credentials
Policy Statement on Ethical Sourcing and Manufacturing.
Whilst recognizing that overseas sourcing of fabrics and/or garments will offer substantial cost benefits, Sharon Lee Ltd are aware of the potential social impact that offshore supply can have. For this reason we have issued a statement regarding humane manufacturing conditions in overseas countries that we ensure adherence to.
Sharon Lee Ltd opposes the exploitation of child labour, and will not knowingly make purchases from manufacturers or their agents who do not comply fully with the labour, safety and other relevant laws of their respective country and the relevant ILO conventions on child labour and working practices. Sharon Lee Ltd will also not knowingly make purchases from any manufacturing source where workers of any age are expected to work in unreasonable conditions. For example where the levels of hygiene or safety or general environment are unsatisfactory taking into account local factors. Sharon Lee Ltd opposes the exploitation of workers generally and supports a fair reward and a good working environment, taking into account local conditions.
A written commitment has been obtained from all our manufacturers, confirming compliance to the Sharon Lee Ltd statement on ethical sourcing and manufacturing.
Sharon Lee Ltd will take all reasonable and practical steps, including regular factory visits by the company’s representatives or agents, to ensure that required standards are being met and maintained. We will also strive to be alert to any signs which may indicate that a production process may involve exploitation or represent a danger to health, safety or the environment.
Sharon Lee Ltd operates a formal system that encourages our clients to make independent visits to our factories to undertake an audit if required
Environmental Policy
Where ever possible, Sharon Lee will source materials for their products responsibly. Our primary factory has recently been accredited with W.R.A.P and OEKO-TEX 100 Standard and we are doing all possible to actively encourage our other factories to do the same. You have our assurance that your headwear will be delivered in the highest quality and with the environment in mind.
